After sales maintanence

From fast repairs to regular check-ups, our service is designed to keep you up and running. Trust us to handle all your maintenance needs, so you can focus on what matters most.

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After-sales maintenance refers to the ongoing support and upkeep of products or equipment after they have been purchased and installed. This type of maintenance is designed to ensure that the product continues to function properly, is free of defects, and operates at its optimal level.

Services provided in after-sales maintenance can include repairs, maintenance checks, upgrades, and technical support. The goal of after-sales maintenance is to provide customers with a seamless and satisfactory experience, even after the initial purchase has been made. Enjoy peace of mind with our top-notch after-sales maintenance service.

What is preventive maintenance?

Preventive maintenance is a type of maintenance that is performed regularly on equipment or machinery to prevent problems from occurring and to keep it functioning optimally.

The goal of preventive maintenance is to maintain equipment in good working order, reduce the likelihood of breakdowns, and extend the lifespan of the equipment.

Preventive maintenance tasks may include regular cleaning, lubrication, tightening of bolts, and replacement of parts that are prone to wear and tear. It is typically performed on a schedule, such as daily, weekly, monthly, or yearly, to ensure that equipment is always in good working order and to avoid unscheduled downtime due to equipment failure.

The benefits of preventive maintenance include increased equipment reliability, improved equipment performance, reduced operating costs, and enhanced safety.

What are the examples of preventive maintenance?
  1. Regular cleaning: This could involve wiping down cameras and lenses, cleaning air filters in NVRs and other components, and removing dust and debris from sensors.
  2. Periodic testing: This could involve testing cameras to ensure they are capturing clear images, testing motion sensors to ensure they are functioning properly, and checking the accuracy of temperature and pressure sensors.
  3. Updating software: This could involve updating the firmware on cameras, NVRs, and other components to take advantage of new features and fix security vulnerabilities.
  4. Checking cable connections: This could involve checking power cables and Ethernet cables to ensure they are properly connected and functioning, and replacing damaged cables as needed.
  5. Replacing batteries: This could involve replacing batteries in wireless cameras, or replacing backup batteries in NVRs or other components.
  6. Scheduling regular maintenance checks: This could involve scheduling a technician to perform a comprehensive check of the system on a regular basis to ensure that all components are functioning properly.
What are the 5 benefits of preventive maintenance?
  • Detects potential problems before they happen.
  • Reduces downtime significantly.
  • Reduces emergency maintenance tasks.
  • Improves asset’s life.
  • Reduces maintenance costs.
What is corrective maintanance?

Corrective maintenance is a type of maintenance performed on equipment or machinery to repair or fix a specific problem or issue that has arisen. The purpose of corrective maintenance is to restore equipment to its normal functioning state, and it typically involves fixing a specific fault or defect.

Corrective maintenance is performed as a response to a problem that has already occurred, and it is often performed on an as-needed basis. The focus of corrective maintenance is to resolve the issue quickly and effectively, in order to minimize downtime and reduce the impact on productivity.

What is the benefit of corrective maintenance?
  1. Minimizes Downtime: Corrective maintenance reduces the amount of time that equipment is offline and out of commission, helping to minimize downtime and keep operations running smoothly.
  2. Increases Equipment Life: Regular corrective maintenance can extend the life of equipment by addressing issues before they become more serious and costly.
  3. Improves Reliability: Corrective maintenance helps to ensure that equipment is functioning at its best, improving reliability and reducing the likelihood of breakdowns.
  4. Reduces Operating Costs: By fixing problems early and preventing equipment failures, corrective maintenance can reduce operating costs over time.
  5. Enhances Safety: Corrective maintenance helps to ensure that equipment is safe to use, reducing the risk of accidents and improving overall safety.
  6. Maintains Equipment Value: Regular corrective maintenance helps to maintain the value of equipment, making it more appealing to potential buyers if it is sold in the future.
What are the examples of corrective maintenance?
  1. Replacing faulty cameras: This could involve fixing a camera that is not producing clear images, or replacing a camera that has been damaged or vandalized.
  2. Repairing damaged cables or wiring: This could involve fixing a damaged power cable, repairing a broken Ethernet cable, or fixing a damaged video cable.
  3. Updating firmware or software: This could involve updating the firmware on cameras, NVRs, or other components to resolve compatibility issues or fix bugs.
  4. Calibrating sensors: This could involve adjusting the sensitivity of motion sensors, calibrating temperature sensors, or adjusting the accuracy of pressure sensors.
  5. Replacing faulty storage devices: This could involve replacing a failed hard drive in an NVR, or swapping out a damaged SD card in a camera.
  6. Fixing network connectivity issues: This could involve resolving issues with Wi-Fi connectivity, fixing DHCP problems, or resolving issues with routing or firewall configurations.
What are the types of maintenance split between Preventive Maintenance and Corrective Maintenance?

Preventive Maintenance (PM) includes:

  • Time-Based Maintenance (TBM)
  • Failure Finding Maintenance (FFM)
  • Risk-Based Maintenance (RBM)
  • Condition-Based Maintenance (CBM)
  • Predictive Maintenance (PDM)

Corrective Maintenance (CM) includes:

  • Deferred Corrective Maintenance
  • Emergency Maintenance (EM)

How It Works

Keep your equipment running smoothly with our top-notch after-sales maintenance service. From expert troubleshooting to timely repairs, we’ve got you covered.

Repair and Maintenance

This may involve repairing any equipment or machinery that is not functioning properly, or performing preventive maintenance to keep equipment in good working order.

Customer Feedback

Collecting feedback from customers to understand their experiences with the product or service, and using this feedback to improve the product or service in the future.

Customer Support

Providing a phone or email support service for customers to raise any issues or questions they may have.

Troubleshooting

Diagnosing and resolving any technical problems that customers are experiencing with the product or service.

Warranty and Returns

Managing warranty claims and handling returns or exchanges of products that are not functioning properly.